Using Internet/Web based options

Web resources. Although face-to-face communication remains the foundation of mediated and facilitated negotiations, the Internet offers some interesting and efficient option for enhancing communications. Web-based applications can be used to communicate ideas or even exchange and evaluate offers and counter-offers. This can occur on web+telephone only communications, or in combination with initial face-to-face. In more complex commercial and environment/resource cases, this web and phone based format can be used to fine tune and exchange preferences after initial planning meetings.

SmartSettle Certification. In November of 2001, I received my certification from SmartSettle as a SmartSettle facilitator, and am prepared to use this very sophisticated tool in finding efficient resolutions. SmartSettle President Ernest Theissen and I have co-authored a paper on on-line dispute resolution and have presented or conducted trainings thereon.

Negotiation Support Systems. Additionally, software is now available to assist parties in negotiations (Negotiation Support Systems) and in some circumstances, to use software to exchange offers. I am trained in these systems and can assist a party in using Negotiation Support Systems to enhance their negotiation decision-making.

Electronic whiteboards. In some situations, not all persons can be present at discussions, or helpful ideas occur at times other than during the public or private meetings. Software that serves as "electronic whiteboards" can be used to accept comments -- and those comments can then be further refined by a trained facilitator. I am trained in the use of these systems and can assist private parties in their use, or set up the use of such systems to collect public comment on matters such as environmental or land use issues. I have experience in using this type of tool, such as with Facilitate.com, a very sophisticated web-based whiteboard and web communication system.